Shipping & Delivery Policy
Effective Date: June 2026
At Medilab Healthcare Pvt. Ltd., we are committed to delivering our products safely and efficiently. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products ordered through our website.
1.Order Processing
- Orders are processed within 5-7 business days after order confirmation and successful payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Large quantity, OEM, private label, and contract manufacturing orders may require additional processing time.
2. Shipping Coverage
We currently ship across India and may offer international shipping for selected products and business orders, subject to applicable regulations and logistics availability.
For international inquiries, please contact us before placing an order
3. Delivery Time
Estimated delivery timelines:
- Within Maharashtra: 2–5 business days
- Other States in India: 4–10 business days
- Remote Locations: 7–14 business days
- International Orders: Delivery timelines vary depending on destination country and customs clearance.
Delivery times are estimates and may vary due to factors beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, promotional offers, or minimum order values.
- Additional charges may apply for remote locations or expedited delivery requests
5. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Customers can use the provided tracking number to monitor shipment status through the courier partner’s website.
6. Delayed Deliveries
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Customs clearance procedures
- Government restrictions
- Courier partner delays
Medilab Healthcare Pvt. Ltd. shall not be liable for delays caused by circumstances beyond its reasonable control.
7.Delivery Address
Customers are responsible for providing accurate shipping information.
Medilab Healthcare Pvt. Ltd. shall not be responsible for delays, non-delivery, or additional charges resulting from:
- Incorrect address details
- Incomplete contact information
- Unavailability of recipient at delivery location
8. Damaged or Missing Shipments
If you receive a damaged package or if any item is missing:
- Notify us within 48 hours of delivery.
- Provide photographs of the package and products.
- Retain all original packaging materials for verification.
Claims reported after the specified period may not be eligible for replacement or investigation.
9. International Shipping
For international orders:
- Customers are responsible for any applicable customs duties, taxes, import fees, or regulatory charges imposed by their country.
- Delivery timelines may be affected by customs clearance procedures.
- Certain products may not be available for shipment to specific countries due to regulatory restrictions.
10. OEM, Private Label & Bulk Orders
Shipping schedules for:
- OEM Manufacturing
- Private Label Products
- Contract Manufacturing
- Bulk Orders
will be communicated separately and governed by the agreed purchase order, quotation, or manufacturing agreement.
11.Contact Us
Medilab Healthcare Pvt. Ltd.
Address: Gate No. 64, Sawaradari, Opp. Philips, Chakan, Khed, Maharashtra – 410501, India
Email: info@medilabhealthcare.com
Phone: +91 7083656161
