Return, Refund & Cancellation Policy
Effective Date: June 2026
At Medilab Healthcare Pvt. Ltd., customer satisfaction is important to us. This Return, Refund & Cancellation Policy explains the conditions under which returns, refunds, replacements, and order cancellations may be accepted.
1. Return Eligibility
Due to the nature of healthcare, herbal, Ayurvedic, nutraceutical, cosmetic, and personal care products, returns are accepted only under the following circumstances:
- Product received is damaged during transit.
- Incorrect product was delivered.
- Product is defective upon delivery.
- Product received is expired or near expiry (where applicable).
To be eligible for a return:
- The request must be made within 48 hours of delivery.
- The product must be unused and in its original condition.
- Original packaging, labels, and invoice must be retained.
- Supporting photographs or videos may be required for verification.
2. Non-Returnable Items
Returns will not be accepted for:
- Opened or used products.
- Products with broken seals or damaged packaging caused by the customer.
- Products damaged due to improper storage or handling after delivery.
- Customized, private label, OEM, contract-manufactured, or made-to-order products.
- Bulk orders manufactured as per customer specifications.
- Products purchased during clearance or special sale events unless defective.
3. Replacement Policy
If a product is confirmed as damaged, defective, or incorrectly delivered, Medilab Healthcare Pvt. Ltd. may provide:
- A replacement product, or
- Store credit, or
- Refund, at our sole discretion after verification.
4. Refund Policy
Approved refunds will be processed through the original payment method used during purchase.
Refund timelines:
- Credit/Debit Cards: 5–10 business days
- UPI Payments: 2–7 business days
- Net Banking: 5–10 business days
- Other payment methods: As per the payment provider’s policies.
Shipping charges, handling fees, and payment gateway charges may be non-refundable unlessthe return is due to an error on our part.
5.Order Cancellation
Before Shipment
Orders may be cancelled before dispatch by contacting our customer support team.
After Shipment
Orders that have already been dispatched cannot be cancelled and will be subject to the return eligibility conditions outlined in this policy.
OEM, Private Label & Bulk Orders
Orders involving:
- Private Label Manufacturing
- OEM Manufacturing
- Contract Manufacturing
- Custom Formulations
- Bulk Production Orders
cannot be cancelled once production, packaging, labeling, or procurement has commenced.
6. Return Process
To request a return, replacement, or refund:
- Contact our customer support team within 48 hours of delivery.
- Provide:
1. Order Number
2. Product Name
3. Reason for Return
4. Photographs or videos showing the issue - 3 Our team will review the request and respond within a reasonable timeframe.
- If approved, return instructions will be provided.
7. Limitation of Liability
Medilab Healthcare Pvt. Ltd. reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.
Our liability shall be limited to the purchase value of the affected product only.
8. Contact Us
Medilab Healthcare Pvt. Ltd.
Address:
Gat No. 64, Sawaradari, Opp. Philips, Chakan, Khed, Maharashtra – 410501, India
Email: info@medilabhealthcare.com
Phone: +91 7083656161
Last Updated: June 2026
Note: For hygiene, safety, and quality assurance reasons, healthcare, herbal, nutraceutical,
cosmetic, and personal care products are generally non-returnable once opened or used,
except in cases of damage, defects, or incorrect delivery
